Refund Policy

1. Merchant of Record

Where applicable, purchases are processed by Dodo Payments, acting as Merchant of Record / authorized reseller. In those transactions, Dodo Payments may control or participate in checkout, invoicing, taxes, refund processing, payment reversals, and chargeback handling. Refund decisions and payment returns may therefore be subject to Dodo Payments' terms, payment network rules, fraud controls, and operational constraints.

2. 30-Day Money-Back Guarantee

If you are not satisfied, you may request a full refund of your first paid charge within 30 days after the day that charge was processed, for any reason. The 30-day window starts when your free trial ends and the first subscription payment is taken.

To use the guarantee, contact contact@getdonenow.app from the email used for the purchase, include your order or transaction reference if you have it, and request a refund. Approved refunds are returned to the original payment method through Dodo Payments. Bank or card processing time may add several business days.

The guarantee covers the first paid subscription period only and may not be used more than once per customer or to cover repeated subscribe-and-refund cycles, fraud, abuse, chargeback abuse, or violations of our Terms.

3. Outside the 30-Day Window

After the 30-day money-back window has passed, and except where required by law, expressly promised at checkout, or otherwise approved by us or the Merchant of Record in writing, all sales are final and fees are non-refundable.

This includes, without limitation:

• partially used subscription periods;
• time not used after cancellation;
• failure to cancel before renewal;
• dissatisfaction based solely on personal preference after access has been provided;
• issues caused by unsupported devices, blocked notifications, browser settings, muted audio, connectivity limitations, or user-side configuration problems not caused by us.

4. Subscription Cancellations

You may cancel your subscription at any time through the available account or billing settings, or by contacting contact@getdonenow.app.

Unless required by law or expressly stated otherwise:

• cancellation prevents future renewals only;
• cancellation does not undo charges already processed;
• access continues until the end of the current paid term;
• no prorated refund is issued for the remainder of the current billing cycle.

5. When Other Refunds May Be Considered

We or the Merchant of Record may, in our or its discretion, consider a refund, full or partial, credit, or billing adjustment in situations such as:

• duplicate or erroneous charges;
• technical failure that prevented initial access and could not be reasonably resolved;
• billing errors caused by us or the Merchant of Record;
• a refund expressly required by mandatory consumer law;
• other exceptional circumstances approved on a case-by-case basis.

We may refuse refunds where we detect abuse, fraud, manipulation, repeated refund requests inconsistent with actual use, violation of these policies, or chargeback abuse.

6. Digital Services and Immediate Access

GetDoneNow is a digital service. If you request immediate access or immediate performance after purchase, and you provide any consent or acknowledgment required by law, your statutory withdrawal right may be reduced or lost to the extent permitted by law.

This does not affect any mandatory rights you cannot waive.

7. How to Request a Refund

To request a refund or billing review, contact contact@getdonenow.app and include:

• the email used for purchase;
• order number, invoice number, or transaction reference if available;
• the reason for the request; and
• any relevant screenshots or details.

If the transaction was handled by Dodo Payments, you may also be directed to or assisted through Dodo Payments' support flow or billing process.

8. Timing

Refund requests should be submitted as soon as possible after the issue arises. Delayed requests may be denied, especially where usage history, access logs, fraud checks, payment network rules, or third-party payment limitations prevent meaningful review.

Approved refunds are generally returned to the original payment method where possible. Timing depends on the payment provider, bank, card network, and region.

9. Chargebacks

Before filing a chargeback with your card issuer or payment provider, please contact us first so we can try to resolve the issue.

Improper or abusive chargebacks may result in account suspension, loss of access, denial of future purchases, additional review, or submission of evidence to the payment provider.

10. Contact

For billing or refund questions, contact:

Email: contact@getdonenow.app